Training & Support

AGH Strategies offers different levels of training and support, depending on your needs, experience and goals. We are able to offer in person and over the phone and email support.  Even if your site was built in-house or by a Drupal, Joomla, or WordPress developer, we can work with you as your CiviCRM consultant for structured training or periodic assistance as you need.

View the training calendar

On-site CiviCRM Training

We can build a training plan to match how you use CiviCRM and your CMS—Drupal, Joomla, or WordPress. With a variety of formats and deep experience in the nonprofit sector, our trainers can work with you to jumpstart adoption of your CRM, introduce new features, or orient new staff.  Available to travel to your office, we can help you make the most of your investment in CiviCRM.

Contact us to develop a training plan

Remote Virtual Training

Webinar training is an affordable alternative to on-site training, especially if your staff is spread among several locations.  It’s also a good option for a series of shorter trainings in addition to or in place of an on-site training if you’re outside the DC, Maryland, and Virginia area.  We can provide how-to sessions using your own site so everything is immediately familiar when it comes time to apply what you learn.

Describe your needs for web trainings

Public Training Programs

AGH Strategies offers more in-person CiviCRM training sessions than anywhere else—part of our commitment to making CiviCRM an accessible option for grassroots nonprofits with limited budgets.  Whether two hours or two days, our sessions combine technical how-to steps with real-world nonprofit best practices to help CiviCRM work effectively for you.

See our list of upcoming trainings below

Ongoing Support

Small or large, organizations find it helpful to have a partner in implementing and using CiviCRM.  With our hourly billing structure, there’s no minimum commitment; we can respond to technical issues or serve as a friendly guide.

Consider AGH Strategies for your training and support needs if:

  • You just started a job where you inherited a CiviCRM installation and you have never used it (or any other CRM) before.
  • Your organization just started using CiviCRM.
  • You encountered some (or lots of) trouble after upgrading CiviCRM
    Example: Your contribution page isn’t functional post upgrade or one of your scheduled jobs isn’t processing.
  • You are interested in using a new CiviCRM feature
    Example: You are only using CiviCRM to handle online donations but you are a membership organization, and would like to start using CiviMember as well, but you have no idea where to start.
  • You are struggling with one area in CiviCRM
    Examples: Has your mail suddenly stopped going out? Are your users having trouble registering for events? We can help you work through and troubleshoot any issues you may be having with your CiviCRM installation.

If this sounds like it applies to you at all, please contact us to set up a time to talk about your needs and goals.

Regular Maintenance

The best way to keep your site running smoothly is to maintain it regularly.  Regular CiviCRM releases provide new features, bug fixes, and security improvements, and our monitoring services help make sure your site is functioning well.  Read more about options for maintenance and monitoring.

Training & Support News

When should I upgrade? Navigating issues, release candidates, and the cost of change

Andrew Hunt spoke at CiviCon St. Louis 2017 about how to take control of your organization’s upgrade cycle.

The slides below can be advanced by clicking or using the right arrow key.

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CiviCRM 101 Webinar

Mika Weinstein recently led a CiviCRM 101 webinar introducing CiviCRM’s capabilities and interface. Watch the webinar for free here:

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CiviCRM User & Administrator Training - Washington DC

March 21, 2017

This is the complete CiviCRM training for staff using CiviCRM or supporting employees who do.  We will cover:

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CiviMember Start to Finish, Online training

April 11, 2017

Are you a membership organization or association that is using CiviCRM but has not fully mastered CiviMember? Is your organization considering using CiviCRM as an association management system or even a basic way of tracking dues?This training will help you navigate this important feature of CiviCRM that will make it easier for you to manage your membership and easier for your constituents to engage with your organization.This two hour training will help you manage your memberships through showing you how to

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WordPress and CiviCRM Integration, Online training

April 5, 2017

This two hour training will cover how CiviCRM works with WordPress. Topics we'll cover include permissions, displaying front-end forms, event listings, and more.

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Drupal and CiviCRM Integration, Online training

January 26, 2017

This four hour training will cover all of the ways that CiviCRM integrates with Drupal. Drupal has worked with CiviCRM since the beginning and there are a lot of ways that these two open source products integrate with each other. At this training you will learn about the modules that work with CiviCRM, Drupal permissions, how to create a Drupal view with CiviCRM data and how to use Webform to accept CiviCRM payments.

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CiviEvent Start to Finish - Online training

December 8, 2016

In our work, we find many organizations could save time, money, and frustration by using CiviCRM's built-in event tools more fully.  Maybe you're new to CiviCRM or looking to set up your first event using CiviEvent.This training will help you navigate this important feature of CiviCRM that will make it easier for you to manage your events and easier for your constituents to engage with your organization.In this session we will cover how to set up an event from planning to completion, including

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CiviMail Start to Finish - Online Training

October 19, 2016

CiviMail is an integral part of CiviCRM's core functionality, but setup can seem daunting, and many users continue to send their emails through a separate vendor.  They're missing out on the benefits of using CiviCRM to send customized, targeted messages to their supporters.This training will help you configure CiviMail, transition from another bulk email vendor to CiviCRM, and make best use of tightly integrated CRM and bulk email. In this training you will learn:

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CiviCRM Super User Training

November 15, 2016

Do you have a good grasp of the basics of CiviCRM but you want to take your knowledge and skills to the next level?The six hour Super User Training on Tuesday, Novemer 15th, may be the right fit for you. You will leave this training with new skills in:

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CiviCRM New User Online Training

October 27, 2016

This two-hour online training will introduce new users to all of the interfaces of CiviCRM, how it works with your website, how you can find support when you need it, and how to create new contacts, profiles, custom fields, contributions, and events.

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