Training & Support

AGH Strategies offers different levels of training and support, depending on your needs, experience and goals. We are able to offer in person and over the phone and email support.  Even if your site was built in-house or by a Drupal, Joomla, or WordPress developer, we can work with you as your CiviCRM consultant for structured training or periodic assistance as you need.

View the training calendar

On-site CiviCRM Training

We can build a training plan to match how you use CiviCRM and your CMS—Drupal, Joomla, or WordPress. With a variety of formats and deep experience in the nonprofit sector, our trainers can work with you to jumpstart adoption of your CRM, introduce new features, or orient new staff.  Available to travel to your office, we can help you make the most of your investment in CiviCRM.

Contact us to develop a training plan

Remote Virtual Training

Webinar training is an affordable alternative to on-site training, especially if your staff is spread among several locations.  It’s also a good option for a series of shorter trainings in addition to or in place of an on-site training if you’re outside the DC, Maryland, and Virginia area.  We can provide how-to sessions using your own site so everything is immediately familiar when it comes time to apply what you learn.

Describe your needs for web trainings

Public Training Programs

AGH Strategies offers more in-person CiviCRM training sessions than anywhere else—part of our commitment to making CiviCRM an accessible option for grassroots nonprofits with limited budgets.  Whether two hours or two days, our sessions combine technical how-to steps with real-world nonprofit best practices to help CiviCRM work effectively for you.

See our list of upcoming trainings below

Ongoing Support

Small or large, organizations find it helpful to have a partner in implementing and using CiviCRM.  With our hourly billing structure, there’s no minimum commitment; we can respond to technical issues or serve as a friendly guide.

Consider AGH Strategies for your training and support needs if:

  • You just started a job where you inherited a CiviCRM installation and you have never used it (or any other CRM) before.
  • Your organization just started using CiviCRM.
  • You encountered some (or lots of) trouble after upgrading CiviCRM
    Example: Your contribution page isn’t functional post upgrade or one of your scheduled jobs isn’t processing.
  • You are interested in using a new CiviCRM feature
    Example: You are only using CiviCRM to handle online donations but you are a membership organization, and would like to start using CiviMember as well, but you have no idea where to start.
  • You are struggling with one area in CiviCRM
    Examples: Has your mail suddenly stopped going out? Are your users having trouble registering for events? We can help you work through and troubleshoot any issues you may be having with your CiviCRM installation.

If this sounds like it applies to you at all, please contact us to set up a time to talk about your needs and goals.

Regular Maintenance

The best way to keep your site running smoothly is to maintain it regularly.  Regular CiviCRM releases provide new features, bug fixes, and security improvements, and our monitoring services help make sure your site is functioning well.  Read more about options for maintenance and monitoring.

Upcoming Training Programs

January 17

CiviCRM New User Online Training

This two-hour online training will introduce new users to the most popular components of CiviCRM, how it works with your website, how you can find support when you need it, and how to create new contacts, profiles, custom fields, contributions, and events.

Training & Support News

CiviCampaign Start to Finish

December 3, 2014

CiviCampaign combines several features within CIviCRM: a way to unify actiivtieds, events and contributions under one goal, phonebook and canvass management, an donline petitions. This two-hour training ill go over the different ways that CiviCampaign can be used and how they get started.

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Advanced Profile Use in CiviCRM

December 16, 2014

Profiles are a main part of CIviCRM's functionality. They populate the form that donors fill out on your donation page, can stand as your email sign up form, and can work for you internally through helping with batch updating data and adding contacts. Often misunderstood, all aspects of profile use will be uncovered in this training.

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Creating Custom Reports

January 28, 2015

CiviCRM comes with over 30 canned reports on a variety of different record types. These reports will mostly meet your needs, but sometimes you will need to add an additonal field, or you will need to filter your report in a adifferent way than what is available. THis trainin gwill go over how to make changes in CiviCRM's reporting templates. This training requires some experience with PHP and MySQL queries.

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CiviCRM User and Administrator Training - Boston, MA

November 6, 2014

A comprehensive two day hands on training course covering the configuration, administration, and everyday use of CiviCRM. This event is aimed at administrators and technical users at organizations that are either using CiviCRM, or interested in evaluating it. It is also useful for staff at organizations that develop or implement CiviCRM who need a complete understanding of “out of the box” features and configuration options.

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CiviMail Start to Finish

August 14, 2014

This training will help you configure CiviMail, transition from another bulk email vendor to CiviCRM, and make best use of tightly integrated CRM and bulk email.

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CiviCRM User and Administrator Training - Atlanta, GA

May 8, 2014

A comprehensive two day hands on training course covering the configuration, administration, and everyday use of CiviCRM. This event is aimed at administrators and technical users at organizations that are either using CiviCRM, or interested in evaluating it. It is also useful for staff at organizations that develop or implement CiviCRM who need a complete understanding of “out of the box” features and configuration options.

Read more

DC CiviCRM Meetup

AGH Strategies is actively involved in the CiviCRM community in Washington, D.C.  Jane and Andrew are part of the planning group for the Washington CiviCRM Meetup and work to organize trainings and code sprints in the DC metro area.To get announcements about future events, sign up for the DC CiviCRM meetup group.

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WordPress CiviCRM Integration

February 11, 2015

WordPress is the newest Content Management System (CMS) to work with CiviCRM. Better WordPress integration is introduced with every major release of CiviCRM, and these features will be covered in this training.At this training you will learn how to:

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Super User Training

September 24, 2014

Do you have a good grasp of the basics of CiviCRM but you want to take your knowledge and skills to the next level? The half day Super User Training may be the right fit for you. You will leave this training with new skills in a range of advanced features.

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CiviMember Start to Finish

March 11, 2015

Are you a membership organization or association that is using CiviCRM but has not fully mastered CiviMember? Is your organization considering using CiviCRM as an association management system or even a basic way of tracking dues?

This training will help you navigate this important feature of CiviCRM that will make it easier for you to manage your membership and easier for your constituents to engage with your organization.

This two hour training session will help you manage your memberships through instructing you how to

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